Your CX Experts

Connect and satisfy your customers

We help you to connect with your customers and grow your business

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We work with you to create the best contact centre experience for your customers and employees.

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Our Services

We deliver quality, efficiency and satisfaction for your contact centre needs.

VistaCX is your trusted partner for contact centre consulting services. We help SMBs and enterprises design, implement and optimise their contact centre operations using the best-in-class technologies.

Project and Program Delivery

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Product Search and Selection

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Business Analysis

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Strategic Roadmap and Solution Architecture Design

We are skilled in formulating strategic roadmaps and building solution architecture to navigate through the complexities of contact centre technologies. You can be assured, it is built to suit your specific requirements.

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Solution Delivery

We provide comprehensive solution delivery consulting services. Our mission is to help organisations execute their project plans effectively, orchestrating their workforce to achieve the desired outcomes with precision and efficiency.

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Workforce Management Consulting

We provide first class consulting services in workforce management. Our expertise extends from our core specialty in contact centres to non contact centre environment such as retail and back offices. We ensure a broad and effective approach to workforce optimisation.

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Who We Are

“Slogan here” – A combination of creative thinking and expertise

“Main point here” – We have been trusted advisors to the world’s foremost organizations since 1926, and we continue to uphold the principles set by our founder and CEO

“Sub message here” – Consulting and strategic planning for modern businesses involves providing advice and guidance to companies.

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“Some Cool Deal here” – Get Upto 40% discounts on basic business counselling.

“Some supplimentary words here” – Join over 100+ companies using our unique go-to-market approach to a sustainable competitive advantage.

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Strategic Roadmap Development

Each business possesses distinct challenges and opportunities. We aid in identifying and harnessing these elements to craft a strategic roadmap aligned with your business goals. Our service is aimed at minimising risks, surmounting challenges, and maximising opportunities.

Understanding Your Business: The first step in our process is a thorough understanding of your business. This includes an in-depth analysis of your industry, current market position, organisational structure, and long-term objectives. We recognize that each business is unique, and our approach is tailored to reflect your specific circumstances.
Identifying Challenges and Opportunities: Our team conducts a comprehensive assessment to identify the key challenges and opportunities facing your business. This could involve market analysis, competitor benchmarking, internal audits, and identifying technological trends that could impact your sector. We focus on both immediate and long-term factors that could influence your business trajectory.
Goal Alignment: We work collaboratively with your leadership team to align the roadmap with your business goals. This involves setting clear, achievable objectives that are in line with your vision and mission. Whether it’s market expansion, process optimization, digital transformation, or customer engagement enhancement, we ensure that the roadmap is focused on achieving your specific goals.
Developing the Roadmap: With a clear understanding of your business context and objectives, we develop a strategic roadmap. This is a detailed plan that outlines the steps, timelines, resources, and milestones required to achieve your goals. The roadmap is not just a high-level strategy document; it’s a practical, actionable plan that can be implemented effectively.
Incorporating Flexibility: We understand that business environments are dynamic. Therefore, our roadmaps are designed with flexibility to adapt to changing circumstances. This could involve contingency planning and establishing mechanisms for regular review and adjustments as needed.
Execution and Support: Beyond just creating a roadmap, we are committed to supporting its execution. This can involve project management, resource allocation, and providing ongoing advice and expertise as you navigate the implementation of the plan.
Measuring Success: Finally, we establish key performance indicators (KPIs) and metrics to measure the success of the roadmap implementation. Regular reviews and assessments are conducted to ensure that the roadmap is on track and delivering the desired outcomes.